Field Service & Installation Engineer
LOCATION | Nationwide Field Based Role
DEPARTMENT | Installations & Service of Aggregate Wash Plants + Water Treatment
RESPONSIBLE TO | Line Manager
SALARY | Subject to experience
Main Function of Job
(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)
- Be a positive driving force onsite with the mechanical installation of aggregate washing plants and water treatment systems.
- Carry out servicing & maintenance of aggregate wash plants and water treatment.
- Fault find and diagnose issues on customer equipment both remotely and on site.
- Highlight any areas with potential for improvements.
- Ordering of parts to complete scheduled servicing and repairs of machines.
- Collection & submission of any warranty information.
- Refurbishment of used machines.
- Provide an excellent service to our customers at all times by exceeding expectations.
- Represent the company in a professional manner and build good working relationships with the customers.
- Responsible for following and implementing company Health & Safety procedures.
Duties / Responsibilities
Your responsibilities will be, but not limited to:
- Take a proactive approach to learning about the equipment you are installing and understanding the operating process.
- Have a keen eye for detail and taking a pride in all work.
- Travel both internationally and nationally to install and service aggregate wash plants and water treatment.
- Be willing and able to stay away from home for several nights at a time.
- Liaise with the lead engineer to ensure installations proceed efficiently.
- Read, understand and follow installation drawings.
- Highlight and chase any missing parts.
- Perform scheduled and unscheduled maintenance of equipment.
- Read and review plans, specifications, and other documentation to prepare for start-up or service.
- Build customer relationships in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
- Work with all departments to ensure problems are resolved efficiently.
- Provide written service & expense reports to line manager on all activities carried out on site and complete all required documentation in a timely manner.
- Carry out machine and plant inspections and produce detailed mechanical reports listing defects and replacement parts required.
- Carry out refurbishment of used equipment to the agreed specification and standard.
- Perform all required welding and gas cutting activities on-site.
- Highlight continuous improvement opportunities to generate cost savings, improved installation methods and process improvements.
- Collate and provide detailed information for warranty claims as soon as they occur and submit to the office.
- Highlight required training. Properly document, label, and return all defective parts resulting from repair.
- Work closely with your line manager to ensure site work is carried out in the required order, for completion by the required timeline.
Health & Safety
- Comply with all company and site H&S Policies
Essential Skills & Qualifications
- Full clean driving license
- Safety passport or equivalent
- Minimum 2 years experience in a field service position working on heavy equipment
- Up to date passport
- Basic burning and welding skills
- Good practical understanding of H&S
- Basic computer skills. Microsoft Word, Excel etc
- Strong time management and organisation skills
- Able to work alone or in a team
Desirable Skills
Appointed Person
Slinger Banksman
Telehandler licence
MEWP
First aid
Previous pipe fitting experience
Benefits
Company Van
Fuel card
All battery powered kit and welder supplied
Mobile phone
Tablet/Laptop
Company pension
23 days Holiday + Bank holidays
Salary paid monthly based on 45hrs per week
Salary dependent on experience
Work Environment Demands
Must be willing to work varied hours, including the ability to work evenings and weekends if required.
Must be willing to stay away from home during the week if required.
The characteristics described below are representative of those encountered while performing the essential functions of this position.
While performing duties of this job you would occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
Must be able to sit for long periods
Must have manual dexterity to operate equipment and tools required on the job
Must be able to quickly and repeatedly adjust controls of a machine to exact positions
Must be able to quickly respond to a signal when it appears
Must occasionally lift and/or move up to 20kg
Specific vision abilities required include vision, distance vision, depth perceptions and ability to adjust focus
The above description is not an exhaustive list and may be added to as your role progresses over time.